This Privacy Policy explains how Blooms & Vows handles personal data in connection with its floral studio services, including wedding bouquets, event decoration, consultations, quotes, delivery, and setup. It applies to use of the website and to information shared during inquiries, bookings, and service delivery.
We use personal data to answer inquiries, arrange consultations, prepare custom quotes, confirm dates and project details, manage deposits and payments, coordinate delivery or studio pickup, and communicate about the progress of a floral project. We also use data to operate the website, maintain security, keep records, and comply with legal obligations.
We may disclose personal data to trusted service providers that support website operation, communication handling, payment processing, record keeping, or delivery coordination. We may also share information with professional advisers where needed for business administration. These parties are expected to use the data only for the services they provide to us.
We may share personal data with public authorities, courts, or other official bodies when required to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing in some situations and ask for clarification about how your data is used.
Requests should describe the data or action concerned so we can review them efficiently. If a request is incomplete or cannot be fulfilled because of a legal obligation or another valid reason, we will explain the outcome in general terms. We may ask for additional information to confirm that the request comes from the relevant person.
We keep personal data only for as long as needed to manage inquiries, prepare and fulfil orders, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where this is reasonably possible.
The current version applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide an additional notice where appropriate. We encourage users to review this page periodically so they remain informed about how personal data is handled.
We may process identification and contact details, event and order information, consultation notes, delivery and setup instructions, payment-related records, and technical data such as device and usage information. Where you submit a form, call us, or arrange a consultation, we use the information needed to respond, prepare a quote, confirm dates, and carry out the requested floral service.
We collect data from website forms, phone calls, consultation appointments, messages related to the project, and information provided during order confirmation or delivery coordination. We may also receive limited technical data automatically when the website is used, such as browser and access details needed for security and basic operation.
We may use essential cookies to support site operation, security, and form handling. We may also use preference cookies to remember basic settings and analytics cookies to understand how the website is used. Cookie duration may be limited to a session or extend beyond it, depending on the function served.
You may manage cookies through your browser or device settings, including blocking or deleting cookies already stored. Some cookies are necessary for the website to function properly, and disabling them may affect form submission, session handling, or other basic features. Where a cookie choice tool is available, it should be used to adjust preferences for non-essential cookies.
